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Frequently Asked Questions

Common questions about using Karomia.

General​

What is Karomia?​

Karomia is a sustainability management platform that helps organizations manage ESG reporting, conduct Double Materiality Assessments, track emissions, and generate CSRD-compliant sustainability reports.

Who is Karomia for?​

Karomia is designed for organizations of all sizes that need to manage sustainability reporting. This includes:

  • Companies required to report under the EU Corporate Sustainability Reporting Directive (CSRD).
  • Small and medium-sized enterprises voluntarily reporting using the VSME standard.
  • Organizations in the value chain of CSRD-reporting companies.
  • Any organization looking to manage their ESG data and reporting professionally.

What standards does Karomia support?​

Karomia supports:

  • CSRD — Corporate Sustainability Reporting Directive.
  • ESRS — European Sustainability Reporting Standards.
  • VSME — Voluntary Standard for non-listed Small and Medium-sized Enterprises.
  • GRI — Global Reporting Initiative.
  • IFRS S1 / S2 — International sustainability disclosure standards.
  • GHG Protocol — Greenhouse Gas Protocol for emissions tracking (Scope 1, 2, and 3).

Assessments​

Do I need to complete a DMA before creating a report?​

For CSRD reports, it is strongly recommended to complete a DMA first. The DMA determines which ESG topics are material, which in turn defines which ESRS disclosures must be included in your report. For VSME reports, a DMA is optional.

How long does a Double Materiality Assessment take?​

The timeline varies depending on your organization's size and complexity. Typically, a DMA takes several weeks to a few months, including stakeholder engagement and data collection.

Can I have multiple active assessments?​

Yes. You can create multiple assessments, for example for different reporting periods, entities, or to compare results across different scopes.

Surveys​

How do stakeholders access the survey?​

Stakeholders receive a link (via email, messaging, or QR code) that opens the survey in their web browser. No account or app installation is required.

Are survey responses anonymous?​

Responses are grouped by stakeholder category. Individual responses are not attributed to specific people, though the system tracks which groups have responded.

In which languages are surveys available?​

Surveys are available in English, French, Dutch, Italian, Polish, German, Portuguese, and Spanish. Respondents choose their language when they open the survey.

Reports​

Can multiple people edit a report at the same time?​

Yes. Karomia supports real-time collaborative editing. Multiple team members can work on the same report simultaneously, with live cursor tracking and automatic conflict resolution.

What export formats are available?​

Reports can be exported as PDF documents. Data tables can also be exported as Excel files. Bulk exports (report + attachments) are available as ZIP files.

Can I reuse content from a previous report?​

Yes. You can duplicate an existing report to use it as a starting point for a new reporting period.

Emissions​

Which emission scopes does Karomia support?​

Karomia supports all three scopes of the GHG Protocol: Scope 1 (direct emissions), Scope 2 (indirect from purchased energy), and Scope 3 (all other indirect emissions in the value chain).

How does anomaly detection work?​

Karomia analyzes your emissions data to identify entries that deviate significantly from expected patterns. Flagged anomalies can be reviewed, confirmed, or corrected.

Account and security​

How do I reset my password?​

Click Forgot password on the sign-in page, enter your email address, and follow the instructions in the reset email.

Does Karomia support Single Sign-On (SSO)?​

Yes. Karomia supports SSO through your corporate identity provider. Contact your administrator for setup details.

Can I enable multi-factor authentication?​

Yes. You can enable MFA from your security settings. Karomia supports authenticator app-based verification.

Support​

How do I contact support?​

Use the in-app chat (powered by Intercom) to reach our support team. You can access it from any page within Karomia.

Where can I report a bug?​

Report bugs through the in-app chat or contact your account manager. Please include as much detail as possible, including steps to reproduce the issue.